Projects

Abstracted case studies from platform product work. Details are generalized so the ideas travel, nothing here crosses an NDA.

Cut request to approval time by replacing a manual queue with a self service flow.

Requests resolved in hours, not days

Consolidated three one off alert paths into a single system.

Fewer missed alerts, one place to configure them

Built a scoring model so the team works the highest impact issues first.

Backlog worked by impact, not by age